Administrative Office, Clerical and Secretarial Salary and Compensation Survey Benchmark Job Descriptions
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CompGeo Administrative Office, Clerical and Secretarial Occupation Group Benchmark Job Descriptions
Individual Job/Job Family Salary Surveys: CompGeo Online Associate Clerical/Secretarial Salary Reports
Detailed Occupation Wide Pro Salary Surveys: CompGeo Pro Occupation Group - CompGeo Pro Salary Forecast Reports
CompGeo Occupation Group: Clerical/Secretarial ---- Occupation Wide Salary Forecasts >>
Job Family: Clerical
Benchmark Title: Correspondence Clerks
Correspondence Clerks compose letters in reply to requests for merchandise, damage claims, credit and other
information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data
to formulate reply and typing correspondence.
 
Benchmark Title: Couriers and Messengers
Couriers and messengers move and distribute information, documents, and small packages for businesses,
institutions, and government agencies. They pick up and deliver letters, important business documents, or packages
that need to be sent or received quickly within a local area. Trucks and vans are used for larger deliveries, such
as legal caseloads and conference materials. By sending an item by courier or messenger, the sender ensures that it
reaches its destination the same day or even within the hour. Couriers and messengers also deliver items that the
sender is unwilling to entrust to other means of delivery, such as important legal or financial documents,
passports, airline tickets, or medical samples to be tested.
 
Benchmark Title: Court, Municipal and License Clerks
Court, Municipal, and License Clerks perform clerical duties in courts of law, municipalities, and governmental
licensing agencies and bureaus. May prepare docket of cases to be called; secure information for judges and court;
prepare draft agendas or bylaws for town or city council; answer official correspondence; keep fiscal records and
accounts; issue licenses or permits; record data, administer tests, or collect fees.
 
Benchmark Title: File Clerks
File clerks, also called records, information, or record-center clerks, examine incoming material and code it
numerically, alphabetically, or by subject matter. They then store paper forms, letters, receipts, or reports ,or
enter necessary information into other storage devices. Some clerks operate mechanized files that rotate to bring
the needed records to them; others convert documents to film that is then stored on microforms, such as microfilm
or microfiche. A growing number of file clerks use imaging systems that scan paper files or film and store the
material on optical disks.
 
Benchmark Title: General Office Clerks
General office clerks often have daily responsibilities that change with the needs of the specific job and the
employer. Whereas some clerks spend their days filing or typing, others enter data at a computer terminal. They
also can be called upon to operate photocopiers, fax machines, and other office equipment; prepare mailings;
proofread copies; and answer telephones and deliver messages. The specific duties assigned to a clerk vary
significantly, depending upon the type of office in which he or she works. An office clerk in a doctorĂs office,
for example, would not perform the same tasks that a clerk in a large financial institution or in the office of an
auto-parts wholesaler would perform.
 
 
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CompGeo Clerical/Secretarial Occupation Group Benchmark Job Descriptions
Individual Job/Job Family Salary Surveys: CompGeo Online Associate Clerical/Secretarial Salary Reports
Detailed Occupation Wide Pro Salary Surveys: CompGeo Pro Occupation Group - CompGeo Pro Salary Forecast Reports
Benchmark Title: Interviewing Clerks, Except Personnel/Social Welfare
Interviewers obtain information from individuals and business representatives who are opening bank accounts, trying
to obtain loans, seeking admission to medical facilities, participating in consumer surveys or providing data for
various other purposes. The specific duties and job titles of interviewers, except eligibility and loan depend upon
the type of employer. In doctorsĂ offices and other health-care facilities, for example, interviewing clerks also
are known as admitting interviewers or patient representatives. These workers obtain all preliminary information
required for a patientĂs record or for his or her admission to a hospital, such as the patientĂs name, address,
age, medical history, present medications, previous hospitalizations, religion, persons to notify in case of
emergency, attending physician, and party responsible for payment.
 
Benchmark Title: Mail Clerks, Except Machine Operators/Postal Service
Mail Clerks and Mail Machine Operators, Except Postal Service prepare incoming and outgoing mail for distribution.
Use hand or mail handling machines to time stamp, open, read, sort, and route incoming mail; and address, seal,
stamp, fold, stuff, and affix postage to outgoing mail or packages. Duties may also include keeping necessary
records and completed forms.
 
Benchmark Title: Office Machine Operators, Except Computer
Office Machine Operators, Except Computer operate one or more of a variety of office machines, such as
photocopying, photographic, and duplicating machines, or other office machines. Excludes Computer Operators, Mail
Clerks and Mail Machine Operators and Billing and Posting Clerks and Machine Operators.
 
Benchmark Title: Order Clerks, Materials, Merchandise, and Service
Order clerks receive and process incoming orders for a wide variety of goods or services, such as spare parts for
machines, consumer appliances, gas and electric power connections, film rentals, and articles of clothing. They
sometimes are called order-entry clerks, sales representatives, order processors, or order takers. Orders for
materials, merchandise, or services can come from inside or from outside of an organization. In large companies
with many worksites, such as automobile manufacturers, clerks order parts and equipment from the companyĂs
warehouses.
 
Benchmark Title: Production, Planning, and Expediting Clerks
Production, planning, and expediting clerks coordinate and expedite the flow of information, work, and materials
within or among offices. Most of their work is done according to production, work, or shipment schedules that are
devised by supervisors who determine work progress and completion dates. Production, planning, and expediting
clerks compile reports on the progress of work and on production problems. They also may schedule workers, estimate
costs, schedule the shipment of parts, keep an inventory of materials, inspect and assemble materials, and write
special orders for services and merchandise. In addition, they may route and deliver parts to ensure that
production quotas are met and that merchandise is delivered on the date promised.
 
 
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CompGeo Clerical/Secretarial Occupation Group Benchmark Job Descriptions
Individual Job/Job Family Salary Surveys: CompGeo Online Associate Clerical/Secretarial Salary Reports
Detailed Occupation Wide Pro Salary Surveys: CompGeo Pro Occupation Group - CompGeo Pro Salary Forecast Reports
Benchmark Title: Receptionists and Information Clerks
Receptionists and information clerks are charged with a responsibility that may have a lasting impact on the
success of an organization: making a good first impression. These workers often are the first representatives of an
organization a visitor encounters, so they need to be courteous, professional, and helpful. Receptionists answer
telephones, route calls, greet visitors, respond to inquiries from the public, and provide information about the
organization. Some receptionists are responsible for the coordination of all mail into and out of the office. In
addition, receptionists contribute to the security of an organization by helping to monitor the access of
visitors¨a function that has become increasingly important in recent years. Whereas some tasks are common to most
receptionists and information clerks, the specific responsibilities of receptionists vary with the type of
establishment in which they work.
 
Benchmark Title: Switchboard Operators and Answering Service Operators
Switchboard Operators, Including Answering Service operate telephone business systems equipment or switchboards to
relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
 
Benchmark Title: Telephone Operators
Telephone operators, assist customers in making telephone calls. Although most calls are connected automatically,
callers sometimes require the assistance of an operator. Central office operators help customers to complete local
and long-distance calls. Directory assistance operators provide customers with information such as telephone
numbers or area codes.
 
 
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CompGeo Clerical/Secretarial Occupation Group Benchmark Job Descriptions
Individual Job/Job Family Salary Surveys: CompGeo Online Associate Clerical/Secretarial Salary Reports
Detailed Occupation Wide Pro Salary Surveys: CompGeo Pro Occupation Group - CompGeo Pro Salary Forecast Reports
CompGeo Occupation Group: Clerical/Secretarial ---- Occupation Wide Salary Forecasts >>
Job Family: Data Entry
Benchmark Title: Data Entry Keyers, Except Composing
Data entry keyers usually input lists of items, numbers, or other data into computers or complete forms that appear
on a computer screen. They also may manipulate existing data, edit current information, or proofread new entries to
a database for accuracy. Some examples of data sources include customersĂ personal information, medical records,
and membership lists. Usually, this information is used internally by a company and may be reformatted before other
departments or customers utilize it.
 
Benchmark Title: Data Entry Operator I (Entry)
Data Entry Operator I has work that is routine and repetitive. Under close supervision or following specific
procedures or detailed instructions, works from various standardized source documents which have been coded and
require little or no selecting, coding, or interpreting of data to be entered. Refers to supervisor problems
arising from erroneous items, codes, or missing information.
 
Benchmark Title: Data Entry Operator II (Fully Qualified)
Data Entry Operator II has work that requires the application of experience and judgment in selecting procedures to
be followed and in searching for, interpreting, selecting, or coding items to be entered from a variety of source
documents. On occasion may also perform routine work as described for level I. Note: Excluded are operators above
level II using the key entry controls to access, read, and evaluate the substance of specific records to take
substantive actions, or to make entries requiring a similar level of knowledge.
 
 
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CompGeo Clerical/Secretarial Occupation Group Benchmark Job Descriptions
Individual Job/Job Family Salary Surveys: CompGeo Online Associate Clerical/Secretarial Salary Reports
Detailed Occupation Wide Pro Salary Surveys: CompGeo Pro Occupation Group - CompGeo Pro Salary Forecast Reports
CompGeo Occupation Group: Clerical/Secretarial ---- Occupation Wide Salary Forecasts >>
Job Family: Secretarial
Benchmark Title: Executive Secretaries and Administrative Assistants
Executive secretaries and administrative assistants perform fewer clerical tasks
than do other secretaries. In addition to arranging conference calls and scheduling meetings, they may handle more
complex responsibilities such as conducting research, preparing statistical reports, training employees, and
supervising other clerical staff.
 
Benchmark Title: Legal Secretaries
Legal secretaries prepare correspondence and legal papers such as summonses, complaints, motions, responses, and
subpoenas under the supervision of an attorney or paralegal. They also may review legal journals and assist in
other ways with legal research, as by verifying quotes and citations in legal briefs
 
Benchmark Title: Medical Secretaries
Medical secretaries transcribe dictation, prepare correspondence, and assist physicians or medical scientists with
reports, speeches, articles, and conference proceedings. They also record simple medical histories, arrange for
patients to be hospitalized, and order supplies. Most medical secretaries need to be familiar with insurance rules,
billing practices, and hospital or laboratory procedures. Other technical secretaries who assist engineers or
scientists may prepare correspondence, maintain the technical library, and gather and edit materials for scientific
papers.
 
Benchmark Title: Secretaries, Except Legal and Medical
Secretaries, Except Legal, Medical, and Executive perform routine clerical and administrative functions such as
drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or
providing information to callers. Excludes legal, medical, or executive secretaries and administrative assistants
 
Benchmark Title: Secretary/Admin Asst V (Office Supervisor/Executive Asst)
Secretary/Administrative Assistant Level V handles a wide variety of office administrative and management functions
in addition to duties and responsibilities found in Levels I - IV. Duties may include acting as office manager for
the executive's organization, e.g., determines when new procedures are needed for changing situations and devises
and implements alternatives; revises or clarifies procedures to eliminate conflict or duplication; identifies and
resolves various problems that affect the orderly flow of work in transactions with parties outside the
organization.
 
Benchmark Title: Secretary/Administrative Assistant I Level B (Junior)
Secretary/Administrartive Assistant Level I Carries out recurring office procedures independently. Selects the
guideline or reference which fits the specific case. Supervisor provides specific instructions on new assignments
and checks completed work for accuracy. Performs varied duties such as: maintaining recurring internal reports,
such as: time and leave records, office equipment listings, correspondence controls, training plans, etc. e.
Requisitions supplies, printing, maintenance, or other services. Typing, taking and transcribing dictation, and
establishing and maintaining office files.
 
 
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CompGeo Clerical/Secretarial Occupation Group Benchmark Job Descriptions
Individual Job/Job Family Salary Surveys: CompGeo Online Associate Clerical/Secretarial Salary Reports
Detailed Occupation Wide Pro Salary Surveys: CompGeo Pro Occupation Group - CompGeo Pro Salary Forecast Reports
Benchmark Title: Secretary/Administrative Assistant II (Fully Qualified)
Secretary/Administrative Assistant Level II handles differing situations, problems, and deviations in the work of
the office according to the supervisor's general instructions, priorities, duties, policies, and program goals.
Supervisor may assist secretary/administrative assistant with special assignments. Examples of dutiles include
collecting information from the files or staff for routine inquires on office program(s) or periodic reports.
Refers nonroutine requests to supervisor or staff. Explaining to subordinate staff supervisor's requirements
concerning office procedures. Coordinating personnel and administrative forms for the office and forwards for
processing.
 
Benchmark Title: Secretary/Administrative Assistant III (Senior/Advanced)
Secretary/Administrative Assistant Level III Uses greater judgment and initiative to determine the approach or
action to take in nonroutine situations. Interprets and adapts guidelines, including unwritten policies,
precedents, and practices, which are not always completely applicable to changing situations. Duties may include
preparing special or one-time reports, summaries, or replies to inquires, selecting relevant information from a
variety of sources such as reports, documents, correspondence, other offices, etc., under general direction. e.
Advises secretaries/administrative assistants in subordinate offices on new procedures; requests information needed
from the subordinate office(s) for periodic or special conferences, reports, inquires, etc. May shift clerical
staff to accommodate work load needs.
 
Benchmark Title: Secretary/Administrative Assistant IV (Lead/Executive)
Secretary/Administrative Assistant Level IV Handles a wide variety of situations
and conflicts involving the clerical or administrative functions of the office which often cannot be brought to the
attention of the executive. The executive sets the overall objectives of the work. Secretary may participate in
developing the work deadlines. Duties may include: Summarizes the content of incoming materials, specially
gathered information, or meetings to assist executive; coordinates the new information with background office
sources; draws attention to important parts or conflicts. e. In the executive's absence, ensures that requests for
action or information are relayed to the appropriate staff member; as needed, interprets request and helps
implement action; makes sure that information is furnished in timely manner; decides whether executive should be
notified of important or emergency matters.
 
Benchmark Title: Stenographers and/or Court Reporters
Court Reporters use verbatim methods and equipment to capture, store, retrieve, and transcribe pretrial and trial
proceedings or other information. Include stenocaptioners who operate computerized stenographic captioning
equipment to provide captions of live or prerecorded broadcasts for hearing-impaired viewers.
 
 
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CompGeo Clerical/Secretarial Occupation Group Benchmark Job Descriptions
Individual Job/Job Family Salary Surveys: CompGeo Online Associate Clerical/Secretarial Salary Reports
Detailed Occupation Wide Pro Salary Surveys: CompGeo Pro Occupation Group - CompGeo Pro Salary Forecast Reports
CompGeo Occupation Group: Clerical/Secretarial ---- Occupation Wide Salary Forecasts >>
Job Family: Word Processing
Benchmark Title: Word Processor I (Entry)
Word Processor I produces a variety of standard documents, such as correspondence, form letters, reports, tables
and other printed materials. Work requires skill in typing; a knowledge of grammar, punctuation, and spelling; and
ability to use reference guides and equipment manuals. Word Processor I performs familiar, routine assignments
following standard procedures. Seeks further instructions for assignments requiring deviations from established
procedures.
 
Benchmark Title: Word Processor II (Junior)
Word Processor II uses a knowledge of varied and advanced functions of one software type, a knowledge of varied
functions of different types of software, or a knowledge of specialized or technical terminology to perform such
typical duties as: 1. Editing and reformatting written or electronic drafts. Examples include: correcting function
codes; adjusting spacing and formatting; and standardizing headings, margins, and indentations; or 2. Transcribing
scientific reports, lab analyses, legal proceedings, or similar material from voice tapes or handwritten drafts.
Work requires knowledge of specialized, technical, or scientific terminology. Work requires familiarity with
office terminology and practices; incumbent corrects copy and questions originator of document concerning missing
information, improper formatting, or discrepancies in instructions. Supervisor sets priorities and deadlines on
continuing assignments, furnishes general instructions for recurring work, and provides specific instructions for
new or unique projects. May lead lower level word processors.
 
Benchmark Title: Word Processor III (Fully Qualified)
Word Processor III requires both a comprehensive knowledge of word processing software applications and office
practices and a high degree of skill in applying software functions to prepare complex and detailed documents. For
example, processes complex and lengthy technical reports which include tables, graphs, charts, or multiple columns.
Uses either different word processing packages or many different style macros or special command functions.
Independently completes assignments and resolves problems.
 
 
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